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Where are the products shipped from?

Each product is shipped directly from the small business or maker that crafted it - our partners. They choose the delivery options they can offer, always check the product page for the most updated shipping information.

How long does shipping take?

Delivery times vary. Partners endeavour to ship products within 3 business days, please bear in mind personalized and made to order products will vary.

For most delivery methods an estimated delivery date will be provided. Each partner will let you know when they aim to dispatch your products once you've placed the order.

If you want more information about delivery for a product that you've already ordered, please contact our team - we're happy to assist.

Can I cancel my order?

If the order has not been shipped and is not custom, you may be able to cancel the order. If you need to cancel your order please contact the team as soon as possible so we can do our best to help you.

Can I return items purchased on 

Please visit our returns page for our full return policy.

Shipping & Promotions

If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the shipping cost. Any free shipping refers to standard Canada shipping only.

How is shipping calculated?

Each vendor sets their own shipping prices, check their shipping policy on their shop pages. At checkout, the total shipping cost is added to the cart. Please note the shipping cost is split across products and vendors. We are working to show the cost split on the cart soon. If you have any questions about individual product shipping, check the vendors policy page. 

My item arrived faulty, what do I do? 

Please contact the team and let us know the specific details so we can help you as best as possible.

Is any content on sponsored? 

Yes! Our partners pay a minimal membership fee to be part of our collective and some collaborate on paid content to better represent their brand with

I want to be featured on the Hip Blog - who do I contact?

Awesome - we're excited to work with you! Please reach out to our team at to get started working with The Hip team.

I want to be featured on Happening in Hamilton - who do I contact? 

Awesome - we're excited to work with you! Please reach out to our team at to get started working with The Hip team.